| Customer Contact | Channel | Service Requested | Detected Intent | State | Urgency | Last Message | Action |
|---|---|---|---|---|---|---|---|
MA Marcus Vance +1 (555) 301-8492• marcus@austinrealty.com | WEB_CHAT | AC Diagnostic & Repair | SERVICE_INQUIRY94% conf | READY TO_BOOK | high | 15 minutes ago | |
CL Claire Redfield +1 (555) 912-4019 | WEB_CHAT | Emergency Refrigerant Leak Search & Seal | EMERGENCY98% conf | HANDOFF REQUIRED | urgent | 45 minutes ago | |
NA Nathan Drake +1 (555) 728-1920• nathan@uncharted.com | SIMULATED | Heat Pump Replacement Site Assessment | BOOK_APPOINTMENT92% conf | BOOKED | medium | 2 hours ago |
Marcus VanceWEB_CHAT
AC Diagnostic & Repair
READY_TO_BOOK15 minutes ago
Claire RedfieldWEB_CHAT
Emergency Refrigerant Leak Search & Seal
HANDOFF_REQUIRED45 minutes ago
Nathan DrakeSIMULATED
Heat Pump Replacement Site Assessment
BOOKED2 hours ago